The Henley Centre for Customer Management
Dates for your Diary
2009 Annual Conference
The annual conference will be held on November 4th, 2009. Hosted by Moira Clark, Professor of Strategic Marketing and Director of The Henley Centre for Customer Management, the conference will provide the opportunity to hear from a world class programme of speakers on the subject of customer management.
2009 Workshop Programme
The workshop programme is designed to provide the opportunity for members to be involved in the research programme and also to be updated on relevant issues of interest to them.
Centre meetings will typically include expert presentations, practitioner briefings and working sessions. The 2009 provisional schedule is as follows:
- Inaugural workshop (February 24, 2009)
- New Member workshop (March 26, 2009)
- Member visit / workshop (May 20, 2009)
- Member visit / workshop (July 09, 2009)
- Member visit / workshop (September 24, 2009)
- Conclusion of Programme November 24, 2009)
Open executive programme: Excellence in Strategic Customer Management
Aimed at both business-to-business and business-to- consumer service oriented organisations, this strategic management development programme is equally applicable to those embarking on a customer relationship strategy, as it is to those wanting to maximise the potential of their existing activities. Excellence in Strategic Customer Management draws upon the most recent research from Henley's Centre for Customer Management and is therefore always at the leading edge of the latest thinking and best practice in this field.
Programme dates:
- 25 -27 February 2009
- 29 April - 01 May 2009
- 07 - 09 October 2009
The Centre is sponsored by Vertex, an international business process outsourcer specialising in customer management.
