The Henley Centre for Customer Management
Our Objectives
The Henley Centre for Customer Management has the following objectives:
- To make its members excellent at Customer Management.
- To advance knowledge in Customer Management across the value creation process.
- To provide analysis of current, and developing, approaches to Customer Management in a way that is helpful in running a business.
- To learn how Customer Management can reshape employee, customer and supplier relationships.
The Centre will achieve its objectives by giving its members:
- Practical and time-saving reviews of Customer Management through regular reports and papers.
- A clear understanding of best-practice in Customer Management from rigorous original research into exemplar companies.
- In-depth networking opportunities with other leading companies through a series of hands- on workshops and member visits.
- Sustainable competitive advantage through practical guidance towards implementation of Customer Management in the member company.
Capita Plc, the UK's leading provider of Busi
ness Process Outsourcing and integrated professional support service solutions, is our main sponsor for the 2012 programme.