The Henley Centre for Customer Management
UK Customer Experience Awards
These, the UK's most highly respected organisational Awards, established in 1994 (as the Service Excellence Awards), serve two objectives:
- to identify and recognise those organisations operating in the UK, that excel at delivering winning customer experiences.
- to help organisations identify their strengths and weaknesses, and provide benchmarks and guidance to help them improve performance.
Whilst there have been a number of developments, the Awards have become the benchmark for companies claiming to be customer focused. Rightly described as "The Awards that customers want you to win" , previous winners include First Direct, TNT Express Parcels, Nationwide Building Society, Rackspace Managed Hosting and Bromford Housing Group.
The Henley Business School through the Henley Centre for Customer Management is a sponsor of the UK Customer Experience Awards and both Professor Moira Clark and Tony Harrington (Assistant Director of the Centre) are members of the assessment panel.
Last year saw the introduction of the Henley Customer Experience Leadership Award, presented to an individual who has shown passion and commitment and made a real difference to their organisation's ability to deliver a superior customer experience. Dr Mike Chester, Director of the National Refractory Angina Centre and consultant cardiologist was the first winner of this award.
The Centre is sponsored by Vertex, an international business process outsourcer specialising in customer management.
