The John Madejski Centre for Reputation - Publications
Publications:
Hillenbrand C, Money K & Ghobadian A (forthcoming 2012). Unpacking the mechanism by which Corporate Responsibility impacts stakeholder relationships. British Journal of Management.
Money K, Hillenbrand C, Hunter I & Money AG (2012). Modelling bi-directional research: a new approach to stakeholder theory. Journal of Strategy and Management, 5, 1, 5-24.
Hillenbrand C, Money K & Pavelin S (2012). Stakeholder-defined Corporate Responsibility for a pre-credit crunch financial service company. Journal of Business Ethics, 105, 3. DOI 10.1007/s10551-011-0969-8.
Birchall D, Chanaron JJ, Tovstiga G & Hillenbrand C (2011). Innovation performance measurement: current practices, issues and management challenges. International Journal of Technology Management, 56(1), 1-20.
Money, K., Rose, S. and Hillenbrand, C. (2010) The impact of the corporate identity mix on corporate reputation. Journal of Brand Management, 18. pp. 197-211. ISSN 1479-1803
Money, K. G., Hillenbrand, C., Day, M. B. and Magnan, G.M. (2010) Exploring reputation of B2B partnerships: extending the study of reputation from the perception of single firms to the perception of inter-firm partnerships. Industrial Marketing Management, 39 (5). pp. 761-768. ISSN 0019-8501
Money, K. G., Hillenbrand, C. and Hunter, I. (2010) Modelling bi-directional research: a new approach to stakeholder theory. Journal of Strategy and Management. ISSN 1755-425X (In Press)
Hillenbrand, C. and Money, K. (2009) Segmenting stakeholders in terms of corporate responsibility: implications for reputation management. Australasian Marketing Journal, 17 (2). pp. 99-105. ISSN 1441-3582
Money, Kevin; Hillenbrand, Carola and da Camara, Nuno (2009). Putting positive psychology to work in organisations. Journal of General Management, Vol. 34, No. 3, 21-36.
Hillenbrand, Carola and Money, Kevin (2007): Corporate Responsibility and Corporate Reputation: Two separate concepts or two sides of the same coin? Corporate Reputation Review, Vol. 10, No 4, 261-277.
Hillenbrand, Carola and Money, Kevin (2007): So messen Sie, ob sich Gutes lohnt. Harvard Business Manager, January 2007, 36-44.
Money, Kevin and Hillenbrand, Carola (2006): Using Reputation measurement to create value: An analysis and integration of existing measures. Journal of General Management. Vol 32, No.1, Autumn 2006, 1-12.
MacMillan, Keith; Money, Kevin; Downing, Steve and Hillenbrand, Carola (2005): Reputation in Relationships: Measuring Experiences, Emotions and Behaviours. Corporate Reputation Review. Vol. 8, No.3, Fall 2005.
MacMillan, Keith; Money, Kevin, Downing, Steve and Hillenbrand, Carola (2004): Giving your organisation SPIRIT: an overview and call to action for directors on issues of corporate governance, corporate reputation and corporate responsibility. Journal of General Management. Vol. 30, No.2, 15-42.
Conference Symposium Presentations, Conference Papers and Proceedings:
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Magnan GM, Day M, Hillenbrand C & Fawcett SE (2011). The architecture of relational capabilities: cultivating relational quality for collaborative advantage. Council of Supply Chain Management Professionals 6th European Research Seminar (ERS), Barcelona, June.
Hillenbrand C, Money K & Da Camara N (2011). The moderating impact of organisational identification on perceived work pressure, burnout and life satisfaction. British Psychological Society Conference, Glasgow, May.
Hillenbrand, Carola; Money, Kevin and Pavelin, Stephen (2010) Stakeholder-defined Corporate Responsibility for a pre-credit-crunch financial service company. Lessons for how good reputations are won and lost. Academy of Management Conference, SIM Division, August 2010.
Hillenbrand, Carola and Money, Kevin (2010). Building trust and positive intent among customers and employee through corporate responsibility. Academy of Management Conference, SIM Division, August 2010.
DaCamara, Nuno, Money, Kevin and Hillenbrand, Carola (2010). The differential role of trust and distrust in building relationships with favourable and unfavourable customer groups. 18th International Colloquium in Relationship Marketing, Henely Business School, University of Reading.
Hillenbrand, Carola & Money, Kevin (2009). Adapting the Strengths and Virtues approach to develop a measure of Strength Expression and Match for Managers - A UK Perspective. Symposium at the First World Congress on Positive Psychology, Pennsylvania, June 2009.
Rose, Susan; Hillenbrand Carola and Money, Kevin (2009). Corporate identity and the missing link to corporate reputation. Paper presented at the Corporate Branding Conference, Cambridge, UK (August 31 to September 1).
Kevin, Money & Hillenbrand, Carola (2009). Exploring Characteristics of B2B Partnerships that can bring societal benefits. Paper presented at the Society for Business Ethics Annual Meeting, Chicago, US (August 6-9).
Hillenbrand, Carola (2009). Putting positive psychology to work in organisations. Symposium Session organized and presented at the First World Congress of Positive Psychology, Philadelphia, US (June 18-21).
Hillenbrand, Carola & Money, Kevin (2008). A behavioural schema to the impact of Corporate Responsibility on customer and employee relationships. A paper presented at the annual meeting of the international association for Business & Society (IABS), in Tampere, Finland (June 26-29).
Hillenbrand, Carola & Money, Kevin (2008). Customer and employee beliefs about Corporate Responsibility. A paper presented at the annual meeting of the international association for Business & Society (IABS), in Tampere, Finland (June 26-29).
Hillenbrand, Carola & Money, Kevin (2008). Responsible Marketing Strategies: New Challenges and Opportunities. Academy of Marketing Science Annual Conference, Vancouver, Canada (May 2008).
Money, Kevin; Rose, Susan and Hillenbrand, Carola (2008). Where does Corporate Branding end and Reputation Management begin? 12th International Reputation Institute Conference, Beijing, China (May 2008).
Money, Kevin and Hillenbrand, Carola (2007). Towards a framework for using corporate responsibility in the governance of organizations. Paper presented at the EABIS 6th Annual Colloquium held at ESADE September 20-21.
Money, Kevin; Schepers, H. and Hillenbrand, C. (2007). Are CSR and Corporate Governance Converging? A view from boardroom directors and company secretaries in FTSE100 companies in the UK. Paper presented at the EABIS 6th Annual Colloquium held at ESADE September 20-21.
Hillenbrand, Carola and Money, Kevin (2007). Corporate Responsibility and Corporate Reputation: Two separate concepts or two sides of the same coin? Paper presented at the 8th Annual conference of the International Association for Business and Society (IABS), May 31 to June 2nd Florence, Italy.
Hillenbrand, Carola and Money, Kevin (2007). Advising the practitioner: How academics can shed light on the "What, how and why of Corporate Responsibility." Paper presented at the 8th Annual conference of the International Association for Business and Society (IABS), May 31 to June 2nd Florence, Italy.
Downing, Steve; Money, Kevin and Hillenbrand Carola (2007). Understanding the stories that stakeholders tell: The impact of experiences on stories and emotions. Paper presented at the 8th Annual conference of the International Association for Business and Society (IABS), May 31 to June 2nd Florence, Italy.
Money, Kevin; Rose, Susan and Hillenbrand Carola (2007). Where does Brand end and Reputation begin? Bringing together the best of Brand and Reputation Management. Paper presented at the 11th International Conference on Corporate Reputation, Brand, Identity and Competitiveness, May 31 to June 2nd, Oslo, Norway.
Hillenbrand, Carola (2006). A Relational Approach to Corporate Responsibility. Paper presented at the doctoral consortium of the Fifth Annual Colloquium of the European Academy of Business in Society (EABIS), Milan, 13 September.
Money, Kevin and Hillenbrand, Carola (2006). Towards a Strategic model for Stakeholder Management: An Application of a Bi-Directional Model Bringing Together Customer Expectations With Strategic Management Expectations through the Use of Structural Equation Modelling (SEM). Paper presented at the Fifth Annual Colloquium of the European Academy of Business in Society (EABIS), Milan, 11-12 September 2006.
Money, Kevin and Hillenbrand, Carola (2006). Beyond Reputation Measurement: Placing Reputation within a model of value creation by integrating existing measures into a theoretical framework. Paper presented at the 10th International Conference of the Reputation Institute: Reputation, Image, Identity and Competitiveness in New York May 2006
Money, Kevin and Hillenbrand, Carola (2006). An Application of a Bi-directional Stakeholder Model. Paper presented at the 7th Annual conference of the International Association for Business and Society (IABS), March 22-26 Merida.
Hillenbrand, Carola and Money, Kevin (2006). Towards a Quantitative model of Heterogeneity in Stakeholder Expectations of Corporate Responsibility: An Application of Latent Class Analysis. Paper presented at the 7th Annual conference of the International Association for Business and Society (IABS) , March 22-26 Merida.
Hillenbrand, Carola (2005). Heterogeneity in stakeholder expectations of Corporate Responsibility. Paper presented at the doctoral consortium of the Fourth Annual Colloquium of the European Academy of Business in Society (EABIS), Warsaw, 4 December.
Money, Kevin and Hillenbrand, Carola. Building Governance Capability by Increasing Organisational Knowledge of Stakeholder Expectations of Corporate Responsibility. Paper presented at the 8th International Conference on Corporate Governance and Board Leadership, Henley, 11-13 October 2005.
Birchall, David; Tovstiga, George; Hillenbrand, Carola and Chanaron, Jean-Jacques. Innovation performance measurment: current practices, issues and management challenges. Paper presented at the R&D Management Conference "Organising R&D activities: a balancing act, Scuola Superiore Sant'Anna in Pisa, Italy, 6-8 July 2005.
Money, Kevin and Hillenbrand, Carola. Improving Reputation and Reducing Risk by understanding expectations: What customers and employees really think about Corporate Responsibility. Paper presented at the 9th International Conference on Corporate Reputation, Image, Identity and Competitiveness, Madrid, 19-22 May 2005.
Hillenbrand, Carola. Customer and employee expectations of Corporate Responsibility. Paper presented a the 5th annual European Academy of Management Meetings, held in Munich in May 2005.
Hillenbrand, Carola. Impact of Corporate Responsibility on Customer Behaviour. Paper presented at the 1rst International Conference on Corporate Social Responsibility, held in Berlin in October 2004.
Published Book Chapters:
Money K, Hillenbrand C & Downing S (2011). Reputation in relationships. In Helm S, Liehr-Gobbers K & Storck C (eds): Reputation Management, Springer Heidelberg, 75-90.
Money, K.; Money, A., Downing, S. and Hillenbrand C. (2007). Relationship Marketing and the not-for-profit sector: an extension and application of the commitment-trust theory. In: Sargeant A. and Wymer, W. (Ed.). The Routledge Companion to Nonprofit Marketing. Routledge, London and New York, pp. 28-48.
Forthcoming Book Chapters:
Money, K. & Hillenbrand, C. (forthcoming, 2008): Beyond Reputation Measurement: A Framework for Using Reputation Measures to Create Sustainable Organisations. In Amann, Wolfgang (Ed.). Sustainability
Research Reports:
PhD Thesis
Hillenbrand, C. (2007). The Role of Corporate Responsibility in Building Positive Atttitudes and Intentions of Customers and Employees in the Context of a financial service organisation, Brunel-University, London UK.
MA Dissertation:
Hillenbrand, C (2001). Praesentation von Umfrageergebnissen. Untersuchung zum Einsatz von Prognose- und Rueckmeldetechniken, Fachbereich Psychologie, Justus-Liebig Universitaet Giessen.
BA Dissertation:
Hillenbrand, C. (1998). Erforschung von Glaubwuerdigkeitskriterien anhand FBEQ. Fachbereich Psychologie, Justus-Liebig Universitaet Giessen.